Frequently asked questions

Homeowners

Where is the front office?


Enter the nursery office at the front door located adjacent to Mt. Holly-Huntersville Rd. Our back entrance is for employees only.




How long do custom orders take? How long are they held?


Please allow two weeks minimum time for custom orders to be received. Custom orders and tagged material can be held for two weeks unless prior arrangements are made.




Can I purchase plants at wholesale prices?


Unfortunately, no. If you are using a landscape professional, they must accompany you to make nursery visits for plant selection and tagging as well as to take advantage of the wholesale prices.




Does Shepherd's have delivery?


Delivery is available for a fee. Curbside delivery only. For more information or for a delivery quote, use our contact form.





Landscapers

Can I send my client to pick their own plants without my assistance?


Please do not send your clients to the nursery without a representative of your company to assist them. Unassisted clients will be charged retail pricing.




Where is the front office?


Enter the nursery office at the front door located adjacent to Mt. Holly-Huntersville Rd. Our back entrance is for employees only.




How long do custom orders take? How long are they held?


Please allow two weeks minimum time for custom orders to be received. Custom orders and tagged material can be held for two weeks unless prior arrangements are made.




Can I get a custom job quote for my next project?


Job quotes can be obtained by emailing a clear plant list to sales@shepherdssupply.com




How do I apply for wholesale purchasing?


We only approve new wholesale accounts in person, so please swing by our office.




How can I pay for my purchases?


All new accounts will be set up as COD. We do not accept checks from new customers. Customers requesting credit accounts must fill out a credit application.





Our Location

9725 Mt. Holly-Huntersville Rd
Huntersville, NC 28078
(704) 399-1226

info@shepherdssupply.com

Purchasing Policies

  • Black Facebook Icon
  • Black Instagram Icon

© 2021 by Shepherd's Landscape Supply

Website design by

McSmith Co. Creative Marketing

0